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    // CASE 05

    elrow Town Madrid

    33,000 attendees/day — 2 days

    elrow Town Madrid — event operations
    Context

    Two consecutive days of high-density operations with 33,000 attendees per day.

    Role

    Onsite operations lead. Real-time decision-making across high-density zones, vendor coordination, and crowd flow control under sustained pressure.

    Outcome

    Controlled, stable environment maintained across both days despite extreme density conditions. No escalations or critical incidents.

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